FAQs

We will send an instant e-mail with the information for the shipment of your order as soon as the order is handed over to the shipping company.
We will also send the tracking number for the shipment so that customers can track their shipment on their own.

You can check the status of your order by logging into your account on www.brocadeshopping.com.
Click on the ‘My Account’ tab and then click on ‘My Orders’. You will be able to see the status of your order there.
Further we will also send you emails as your order status changes.

Please note that the orders once placed can’t be cancelled.

Brocade firmly ensures that our customers are provided with a secure and convenient payment system.
To counter identity and other online thefts our payment systems support the use of Secure Socket Layers (SSL) protocol and
128-bit encryption technology.
Further we do not share your your personal and credit card information with any third party.

A confirmation email will be sent to you as soon as your payment goes through.

We firmly believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared
to the actual outfits. All color options offered on the net is an exercise to provide our customers with the maximum available choice
of best outfits.
It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor.
A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of color under
different light and medium.

For Sold-Out styles, if you’re registered with us, add them to your Wishlist. Do submit your email address,
so we can notify you once these styles are back in stock. If not, contact our Customer Support Team
with the product code via Email, Phone Call, Chat or Whatsapp.
We will check and let you know, if and when we should receive these styles again. Or, if these can be tailored for you.